A dedicated team behind your loyalty program
Smile Plus pairs your brand with a dedicated success team of loyalty experts. They migrate your program without disruption, guide your launch, review performance every quarter, and answer first when you need help.
Included with Smile Plus
Your success team
Smile Plus
Your Q3 program review is ready. Redemption is up 4 points since launch, and we flagged three opportunities ahead of BFCM. Walk through them Thursday?
Quarterly program review
Thursday, 2:00 PM
When your numbers move, your team reaches out first.
Already a Smile merchant?
Your Merchant Success team is the fastest way to learn what Plus service looks like for your program. Message us from the Smile Admin, or email help@smile.io and we'll connect you with the right person.
Migration and launch
White-glove migration, without the replatforming pain
Switching loyalty providers is where programs usually break. Your Smile launch team builds a migration and launch plan for your program, moves your points balances and members over, and stays hands-on through setup and onboarding calls.
- Migration and launch plan built for your program
- Points, members, and VIP status carried over intact
- Named launch support through your first 90 days
Migrating to Smile
Zero downtimeProgram live. Customers never noticed the switch.
Dedicated migration team
Runs your switch end to end
Quarterly program reviews
Your program gets reviewed like the revenue channel it is
Every quarter, your success team analyzes your program data, benchmarks redemption and reward usage, and brings you specific recommendations to improve performance. When health metrics dip between reviews, they reach out first.
- Program health reviews on a quarterly cadence
- Optimization recommendations grounded in your data
- Proactive outreach when performance signals change
Q3 program review
QuarterlyPrepared by your success team
Grounded in your program data
Points redemption rate
24%
Member repeat purchase rate
41%
Recommended for Q4
- Refresh the referral reward before BFCM
- Add a bonus-points event for top VIP tiers
- Promote redemption at post-purchase
The first year with Smile Plus
What working with your success team looks like
From signature to steady state, here is the service Plus merchants actually receive.
Guided launch
A launch plan, white-glove migration, and setup calls with your team until the program is live.
30/60/90 day check-ins
Structured check-ins after launch to gauge performance, tune the program, and act on early feedback.
Quarterly reviews
Data-backed program reviews every quarter with concrete recommendations, not generic best practices.
Priority support
Plus conversations are prioritized for first response and resolution across our support team.
Loyalty strategists
A team that works with high-volume programs daily and brings that pattern recognition to yours.
Security and compliance
SOC 2 compliance and support for the security documentation your procurement team will ask for.
“The Smile success team has been incredible to work with. They're always available, proactive, and genuinely invested in helping us get the most out of the platform.”
Javier Millan, Loyalty Lead, Blue Banana
Dual Certified
Built for Shopify + Technology Partner
G2 Leader
1st in Loyalty Management Software
SOC 2 Type II
Enterprise-grade security
$3.3B Driven
4,400+ Shopify Plus Brands
Service built for brands that outgrew self-serve
High-volume programs need more than a help center. Plus is how we deliver it.
A team, not a ticket queue. Your program is known by the people supporting it. Context carries over, so you never start from zero.
Proactive, not reactive. Health monitoring and quarterly reviews mean we often flag opportunities before you ask.
Launch is the beginning. The same team that launches your program stays accountable for its performance long after go-live.
Smile Plus
Meet the team behind your program
Talk to us about migration, launch, and what white-glove service looks like for your brand.