Switch to Smile without losing a single point
Moving from another loyalty app is where programs usually break. With Smile, your members, point balances, and VIP tiers come over intact, a dedicated team runs the switch, and your customers never notice it happened.
Migrating to Smile
Zero downtimeProgram live. Customers never noticed the switch.
Dedicated migration team
Runs your switch end to end
HOW THE SWITCH WORKS
Four steps from your old provider to live on Smile
There is no rip-and-replace and no starting from zero. Your launch team maps the whole move up front, then handles it with you.
Kickoff and plan
A migration specialist audits your current program and builds a switch plan mapped to your rewards, tiers, and timeline.
Move your data
Members, point balances, and VIP status are exported from your old provider and imported into Smile intact.
Build and QA
Your program is rebuilt on-brand and tested end to end before anything reaches your storefront, so nothing goes live untested.
Go live, zero downtime
Launch on your schedule. Customers keep the points and status they earned and never notice the switch.
Dedicated migration team
A team runs your switch, not a help doc
Switching loyalty providers is the moment most programs stall. Your Smile launch team builds the migration plan, carries your data over, rebuilds your program, and stays hands-on until you are live and stable. Blue Banana migrated from LoyaltyLion in one week across its online store and 20 retail POS locations.
- A named launch team that owns the move end to end
- Points, members, and VIP status carried over intact
- Hands-on support through your first 90 days live
Your success team
Smile Plus
Your Q3 program review is ready. Redemption is up 4 points since launch, and we flagged three opportunities ahead of BFCM. Walk through them Thursday?
Quarterly program review
Thursday, 2:00 PM
When your numbers move, your team reaches out first.
WHAT COMES OVER
Everything your customers earned comes with them
A switch only works if it is invisible to shoppers. Smile brings the whole program across so no one has to be made whole after the fact.
Members and profiles
Your full member list moves over, matched to the right customer records in Shopify.
Point balances
Every customer keeps the exact balance they earned, down to the last point.
VIP tiers and status
Gold, Silver, and Bronze tiers map across so your best customers keep their standing.
Earning and redemption rules
Your ways to earn, rewards, and redemption options are rebuilt to match how your program already works.
On-brand rebuild
Your loyalty page, emails, and launcher are styled to your brand before launch, not after.
Zero-downtime launch
The old program stays live until Smile is ready, so there is never a gap where customers cannot earn.
Why brands switch to Smile
The reasons teams move to Smile are the same reasons they stay: the depth to run loyalty as a real revenue channel, backed by a team and a platform their business can pass through review.
Built to pass review. SOC 2 Type 2 certified and the only loyalty platform holding both of Shopify's certifications, including the Technology Partner enterprise-readiness audit.
Proven at revenue scale. Leading Shopify and Shopify Plus brands run Smile to turn one-time buyers into repeat revenue, with reporting that ties loyalty to the numbers your team already tracks.
Plugs into your stack. Native, OAuth-based integrations with Klaviyo, Gorgias, Recharge, Shopify POS, and dozens more keep loyalty data flowing across your tools.
Switch stories
Brands that switched and grew
From replatforming to results: brands that moved to Smile and turned loyalty into a top revenue driver.
“The Smile success team has been incredible to work with. They're always available, proactive, and genuinely invested in helping us get the most out of the platform.”
Javier Millan, Loyalty Lead, Blue Banana
Switch to Smile
Make the switch the easy part.
Get started in the Shopify App Store, or talk to our migration team about moving your existing program over without the downtime.