Customer Support
Customer Support
Gorgias
Gorgias
Connect Smile.io with Gorgias to display loyalty data alongside support tickets.
Connect Smile.io with Gorgias to display loyalty data alongside support tickets.
Built by
Gorgias
Category
Customer Support
Availability
All paid plans
Works with
Points · VIP Tiers · Referrals
Overview
Gorgias is a customer support helpdesk built for ecommerce, unifying email, chat, SMS, voice, and social messages into a single inbox. When connected to Smile, your support team can see each customer's loyalty data alongside their tickets and use it to personalize replies and automate workflows.
Features
With the Smile and Gorgias integration, you can:
Display customer loyalty data (points, VIP tier, referral URL) alongside support tickets
Use Smile variables in macros to personalize agent replies
Trigger Gorgias rules based on a customer's points balance or VIP tier
Built by
Gorgias
Category
Customer Support
Availability
All paid plans
Works with
Points · VIP Tiers · Referrals
Overview
Gorgias is a customer support helpdesk built for ecommerce, unifying email, chat, SMS, voice, and social messages into a single inbox. When connected to Smile, your support team can see each customer's loyalty data alongside their tickets and use it to personalize replies and automate workflows.
Features
With the Smile and Gorgias integration, you can:
Display customer loyalty data (points, VIP tier, referral URL) alongside support tickets
Use Smile variables in macros to personalize agent replies
Trigger Gorgias rules based on a customer's points balance or VIP tier
Category
Customer Support
Works with
Points · VIP Tiers · Referrals
Overview
Gorgias is a customer support helpdesk built for ecommerce, unifying email, chat, SMS, voice, and social messages into a single inbox. When connected to Smile, your support team can see each customer's loyalty data alongside their tickets and use it to personalize replies and automate workflows.
Features
With the Smile and Gorgias integration, you can:
Display customer loyalty data (points, VIP tier, referral URL) alongside support tickets
Use Smile variables in macros to personalize agent replies
Trigger Gorgias rules based on a customer's points balance or VIP tier
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